Firstech Environmental’s key to success has always been customer satisfaction. Our goal is to strive for 100% customer satisfaction.
Upon completion of a project, using an independent third party company, Firstech Environmental surveys customers on a monthly basis with a customer satisfaction questionnaire. On a quarterly basis these questionnaires are compiled into a quarterly report. Along with the questionnaire, any additional customer comments are recorded.
If a customer satisfaction questionnaire is returned with discrepancies, Firstech Environmental is immediately contacted and informed of the situation. A customer care representative from Firstech Environmental will immediately make every effort to address and resolve the situation in a professional and timely manner.
Tank Removal & Consulting Customer Satisfaction Reports
Q1
RESPONSES TO YES - NO QUESTIONS
Was everyone at our company helpful and courteous? | Said Yes 93.55%
Were we able to respond to your needs in a timely manner? | Said Yes 90.32%
Did the customer care person understand and meet your needs? | Said Yes 93.55%
Was the work performed to your satisfaction? | Said Yes 96.77%
Was the work area left neat and clean? | Said Yes 96.77%
Would you use our company again and recommend us to others? | Said Yes 93.55%
OVERALL CUSTOMER SATISFACTION RATING 94.09%
CUSTOMER COMMENTS
- SERVICE OUTSTANDING. YOUR COMPANY HAS KEPT THE PERSONAL TOUCH (THAT HAS BEEN) MISSING IN MOST AREAS TODAY. I NEVER SPOKE TO A MACHINE.
- FIRSTECH HANDLED EVERYTHING FROM THE STATE ENVIRONMENTAL REPORT TO THE TOWN ENGINEERS. FIRST RATE
- WE THANK YOU FOR THE GREAT JOB DONE
- OUTSTANDING – WORKERS VERY POLITE AND COURTEOUS
- WE ARE VERY PLEASED WITH YOUR COMPANY AS IS OUR SON-IN-LAW.
- WELL SATISFIED BY THE SERVICE THAT WAS RECEIVED
- JOB WELL DONE
- THE TWO GENTLEMEN WHO DID THE TANK REMOVAL WERE A PLEASURE – THEY WERE PERSONABLE AND EFFICIENT
- 100% SATISFIED WITH THE JOB. HIGHLY PROFESSIONAL. EXCELLENT CUSTOMER SERVICE.
- THE MEN WHO WORKED ON OUR HOUSE DID A PERFECT JOB. NOT A DROP OF OIL WAS LEFT ON THE FLOOR.
- JUST WONDERFUL FROM THE START TO THE END. GREAT COMPANY.
Q2
RESPONSES TO YES - NO QUESTIONS
Was everyone at our company helpful and courteous? | Said Yes 100.00%
Were we able to respond to your needs in a timely manner? | Said Yes 100.00%
Did the customer care person understand and meet your needs? | Said Yes 100.00%
Was the work performed to your satisfaction? | Said Yes 100.00%
Was the work area left neat and clean? | Said Yes 96.88%
Would you use our company again and recommend us to others? | Said Yes 100.00%
OVERALL CUSTOMER SATISFACTION RATING 99.48%
CUSTOMER COMMENTS
- YOU MADE THIS EXPERIENCE A LOT EASIER THAN I THOUGHT POSSIBLE - THANK YOU!
EXCELLENT SERVICE & PERFORMANCE. THANKS!
- WE WERE VERY SATISFIED WITH YOUR SERVICE & WILL RECOMMEND YOU HIGHLY
- A GREAT COMPANY FROM SALES TO ON-SITE WORKERS. I AM HAPPY TO RECOMMEND THEM TO MY FRIENDS.
- THANK YOU - WE ARE VERY SATISFIED
- WE HAVE SPREAD YOUR NAME IN THE AREA IN CONVERSATION OF A JOB WELL DONE
- GOOD SERVICE
- THIS IS A GREAT COMPANY TO DEAL WITH - THE SERVICE WAS VERY GOOD
- ALL PERSONNEL WERE VERY PLEASANT AND HELPFUL.
- I WAS VERY SATISFIED WITH YOUR SERVICE. THEY WERE COURTEOUS AND UNDERSTANDING OF MY NEEDS. THANK YOU.
- YOUR SIGN IS STILL ON MY LAWN TO CONFIRM MY SATISFACTION
- WE HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT YOUR COMPANY
- GREAT JOB. YOU GUYS ARE THE BEST.
- YOUR MEN DID A GREAT JOB
Q3
RESPONSES TO YES - NO QUESTIONS
Was everyone at our company helpful and courteous? | Said Yes 100.00%
Were we able to respond to your needs in a timely manner? | Said Yes 100.00%
Did the customer care person understand and meet your needs? | Said Yes 100.00%
Was the work performed to your satisfaction? | Said Yes 95.83%
Was the work area left neat and clean? | Said Yes 100%
Would you use our company again and recommend us to others? | Said Yes 100.00%
OVERALL CUSTOMER SATISFACTION RATING 99.31%
CUSTOMER COMMENTS
- VERY SATIFIED AND GREATFUL
- GREAT COMPANY TO DEAL WITH. PROFESSIONAL, NEAT, AND CLEAN ON-SITE WORKERS
- EVERYONE WAS TERRIFIC IN HELPING US. THE MEN EXPLAINED EVERYTHINGTO US AND WERE VERY COURTEOUS.
- DID AN OUTSTANDING JOB. VERY SATISFIED WITH YOUR EMPLOYEES AND THE WORK THEY DID.
KEEP UP THE GREAT SERVICE.
- THANK YOU FOR A SMOOTH PROJECT
- YOU HAVE AN OUTSTNADING OFFICE STAFF. HELPFUL, KNOWLEDGABLE, AND EFFICIENT.
- A+ WORK. WHEN THEY WERE DONE YOU COULDN’T TELL TH AREA HAD BEEN DISTURBED.
- THIS WAS A VERY STRESSFUL THING AND YOUR COMPANY MADE IT A PLEASURE. WE COULDN’T BE HAPPIER!
- GREAT CREW DID THE JOB.
Q4
RESPONSES TO YES - NO QUESTIONS
Was everyone at our company helpful and courteous? | Said Yes 96.00%
Were we able to respond to your needs in a timely manner? | Said Yes 92.00%
Did the customer care person understand and meet your needs? | Said Yes 96.00%
Was the work performed to your satisfaction? | Said Yes 92.00%
Was the work area left neat and clean? | Said Yes 100.00%
Would you use our company again and recommend us to others? | Said Yes 96.00%
OVERALL CUSTOMER SATISFACTION RATING 95.33%
CUSTOMER COMMENTS
- COULDN'T BE HAPPIER WITH THE SERVICE PROVIDED. OUT OF 10 STARS YOU GET 15!!
- EXCELLENT SERVICE
- MORE THAN SATISFACTORY SERVICE. THANK YOU.
- CAME ON TIME, COMPLETED IN A TIMELY MANNER
- THE GENTLEMEN WHO DID THE WORK WERE VERY PROFESSIONAL AND FRIENDLY.
- CHRIS AND NICK DID AN OUTSTANDING JOB. THEY ARE A CREDIT TO YOUR COMPANY.
- WE WERE VERY SATISFIED WITH THE MEN WHO DID OUR WORK
- THEY WERE VERY HELPFUL. THEY EXPLAINED EVERYTHING VERY PATIENTLY.
- EXCELLENT WORK! THANK YOU!
- THE WORKERS YOU SENT TO MY HOME WERE EXTREMELY PROFESSIONAL AND COURTEOUS.
- REFERRED BY OIL COMPANY. VERY SATISFIED. EVERYONE WAS FRIENDLY, PROFESSIONAL AND EFFICIENT.
- GREAT JOB, JUST AS PROMISED. CLEANED UP.
- OUTSTANDING OFFICE STAFF, VERY PLEASANT. ALWAYS KIND AND HELPFUL.
- WELL PLEASED WITH WAY WORK WAS DONE - WORKERS DID A GOOD JOB
- FIRST CLASS ALL THE WAY. MADE A DIFFICULT JOB AS PAIN FREE
Please e-mail us or give us a call if you have any questions regarding our tank removal, tank removal, leaking tank and child care center grant processing, or environmental consulting services. Call Toll Free @ 1-800-997-2820
